Change Delivery and Operations Consulting
South Wales and the West
We help organisations across South Wales and the West deliver change that lifts customer experience, builds stronger teams, sharpens operations and protects results.
Welcome to Elevare Consulting Group Ltd
We support owners and leaders who want practical change, not theory. You might need clearer processes, steadier results or a team that can step up. Perhaps all three. We build a clear 12 month roadmap, then work with you and your people to deliver it step by step.
Our lead consultant, Marcus Parry, has held senior roles where pressure was real and targets were non‑negotiable. He pairs that experience with forensic attention to how work actually gets done. I think this mix helps us move quickly without losing control. Some days that means coaching a manager on a tough conversation. Other days it is redesigning a customer journey or resetting cost control on site.
Marcus Parry
The Four Pillars We Improve
Customer
Design journeys, upsell points and recovery steps that raise conversion, repeat visits and reputation scores
People
Build confidence and capability through coaching, recruitment redesign and clear career paths
Operations
Standardise processes, set compliance into everyday work and create models that scale without chaos
Finance
Apply tight cost control, improve forecast accuracy and protect margin with data-led decisions
Who We Work With
We partner with owners and leaders in both public and private sectors. Typical clients want structure, clarity and results they can measure. They value straight talk and hands-on help.
SMEs needing stronger processes before the next stage of growth
Multi-site operators aiming for consistent standards across locations
Public sector teams facing service backlogs or low morale
Founders who feel stuck, even if the numbers are not bad
Boards that want proven delivery without adding permanent headcount
TESTIMONIALS
What others are saying
"Loved everything so far"
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"My life changed forever"
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"Highly recommend this"
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Our Difference
Why Choose Elevare
Measurable Gains
Track record of measurable gains across customer, people, operations and finance
Finance
A transparent 12 month roadmap with milestones, owners and targets
Real World Delivery
Delivery in the real world, not a slide deck
Coaching That Sticks
Coaching that sticks, so your team grows stronger week by week
Local Presence
Local presence across South Wales and the West with fast on-site support
Clear Reporting
Clear reporting against your baseline and KPIs
Our Transformational Services
12 Month Roadmap and Diagnostic
We conduct a four-pillar on-site review, establishing your performance baseline and delivering a roadmap for month-one quick wins and staged, year-long change.
Change Delivery
Our support includes a weekly cadence with on-site shadowing, live problem solving, and cross-functional coordination, feeding clear decisions into regular board updates.
Customer Experience Uplift
We map the complete customer journey, designing clear upsell scripts and recovery protocols, while tracking all key metrics to prove every gain.
People and Capability
We implement scenario-based manager coaching, a recruitment redesign for key behaviours, clear role profiles for growth, and practical training that matches everyday work.
Operations and Standards
We use process mapping to reduce handoffs and clarify ownership, embedding compliance into routines and creating scalable playbooks to reduce incidents through root cause fixes.
Finance and Control
We introduce cost control that teams can easily follow, deliver realistic forecasts, and protect your margin through simple dashboards focused on pricing, mix, and waste reduction.
Ready to get started?
Our Process
How We Work
Discovery Call
A short chat to understand goals and pressure points
On-site Assessment
Data review and walk-through with your team
Roadmap Build
Clear plan with measurable outcomes
Delivery & Coaching
Weekly rhythm, hands-on support and quick decisions
Measure & Refine
Track progress against the baseline and adjust where needed
"I like to keep things open. If the plan needs a change after month three, we change it. That might sound obvious, though it does not always happen in practice."
Results
Proof In Practice
Some examples from past roles and consulting work. Light on brand names by design.
Lifted conversion and repeat visits within one quarter
Restructured booking and welcome flow
Internal promotions and steadier results
Coached a regional team and reset recruitment
Cut avoidable issues across a multi-site group
Standardised daily checks and incident reviews
Protected margin during a tricky season
Tightened cost control and improved forecast accuracy
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